About etech
About etech
Blog Article
Etech’s international centers – Onshore, Nearshore, and Offshore, have the capabilities to customise the solution that finest in good shape your whole requires. With Etech’s world wide outreach, Etech is usually accessible to help your customers and provide constant Outstanding experiences.
A group of devoted leaders in the Speak to Middle sector who are captivated with generating a outstanding change for our
About us Etech delivers next-generation BPO remedies. a world minority-owned company, Etech has established and trademarked how to show your data into strategic insights. Leveraging the power of artificial in addition human intelligence Etech boosts education and coaching to target significant behaviors building enhanced purchaser encounters and shareholder price. Etech launched in 2003 with only four hundred staff and one Make contact with center in Nacogdoches, Texas.
Etech is undoubtedly an omnichannel shopper engagement options provider for a lot of the globe’s foremost and many highly regarded makes. The expertise Etech has received across a variety of enterprise verticals enables us to continually produce get more info Remarkable, private customer ordeals.
Learn More lifetime At Etech Etech believes in Doing work tricky and playing hard and strives to make workforce truly feel empowered and self-confident in The task They may be doing.
At QEval, we’re focused on supporting Speak to facilities enhance their effectiveness by way of obvious, actionable insights. Our performance analytics reviews give you a in-depth breakdown of agent routines, consumer interactions, and operational bottlenecks, so you can also make educated selections that result in measurable improvements. With QEval, you don’t just get experiences—you have the equipment and suggestions to act on them.
Etech’s innovative know-how alternatives and knowledgeable leaders comprehend your business requires and identify the strategic insights your brand name must generate effects.
✅ unforeseen Gains further than compliance Really don't miss this opportunity to transform your Make contact with Heart operations! Schedule a meeting with our specialists:
Metrics like handle time, CSAT scores, resolution rates, and actionable insights are key to accomplishment in 2024. Gone are the times of concentrating entirely on phone volume. Now, it’s about digging into the caliber of Each and every interaction and driving genuine final results. wanting to consider your simply call Heart general performance to the subsequent stage? Enroll at QEval College and ???? hear Shawndra’s full Perception right here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
whether or not it’s lowering simply call moments, enhancing agent efficiency, or improving the general client knowledge, our remedies are created to drive precise success. wanting to see how QEval might make a distinction as part of your functions? Make contact with us nowadays To find out more. Call Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The combination of care, have faith in and Electrical power brought for the organization is exactly what helps make the society at Etech one of a kind. Our CEO routinely states, “If we manage our people today, the figures will handle them selves.”
boosting your Get in touch with Centre’s efficiency doesn’t ought to be difficult. With QEval College, you’ll achieve use of vital equipment and teaching that give accurate, measurable enhancements in agent efficiency.
fulfill Malisha, a shining star on our customer care staff! From tackling tasks to having fun with pleasurable staff routines, Malisha understands how to help keep the balance among get the job done and Perform. Her constructive Perspective and team spirit make her a joy to work with.
a gaggle of devoted leaders in the Call Heart marketplace who are excited about building a extraordinary variation for our
Listed here are just a couple important characteristics of what we offer: ✅ specific insights into agent performance by complete analytics
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